Delivery

Deliveries during Christmas and the New Year

We hope that all orders placed by the recommended deadlines will reach you in time for Christmas, there have been some unexpected extreme weather conditions in parts of the UK which may affect some deliveries arriving on time, we apologise if you have been affected by this.

There will be no deliveries during the weekends, Christmas Day, Boxing Day, New Years Eve or New Years Day, however postal services will be delivering on the 27th, 28th, 29th and 30th. Normal services will resume on the 2nd of Jan.

Despatch times

Unless otherwise stated on the item description, we always endeavour to dispatch UK orders the same working day (between Monday to Friday, Public Holidays not included), if an order is completed before the last order times below, please note orders after this time between Friday and the weekends will not be despatched until Monday.

UK Royal Mail Orders: 3PM
UK Courier (Fedex) Orders: 5PM
ALL International Orders: 1PM

Please note these are despatch times only and not delivery time scales, delivery times will depend on the service used.

Delivery time scales

Delivery time scales are dependant on the order value and products ordered. For smaller items we use a Royal Mail Service, for all other items a courier service is used. Depending on the product value either a 24hr Service or 48hr Service will be used for the UK and International orders are usually sent using a 3-5 day service. We also offer express and timed delivery services for an additional cost during the checkout process.

Tracking details can be provided for most items. Please be aware that once an item is dispatched from our warehouse, it is beyond our control, as we rely on third party courier services to get your goods to you on time. Due to this we cannot guarantee delivery times, regardless of what delivery option is used.

Please note a next working day delivery however, cannot be an absolute guarantee of service. It represents the standard we aspire to achieve on goods marked as such. We will not pay compensation or refund postage should your delivery arrive late. (Feedback on delivery times is always welcome to help us refine our service even more).

IMPORTANT: Please check the item for any damage before signing as you are signing to receive the goods in perfect condition. If the item is damaged refuse to accept the item. GhostBikes.com / UK Good Deals Ltd cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this applies to any signature received.

Delivery service

Deliveries will only be sent to the credit/debit cards registered address unless checkout services via Paypal, Google or Amazon are used and the address you would like to use for delivery is verified with them. A signature is required for most items. Alternatively please check for cards left by couriers. A signature for registered items at the delivery address accepts the goods into your care, and confirms that they have been received complete and undamaged. Therefore you should always refuse damaged, leaking or incomplete parcels. Refunds can only be given on goods with manufacturing faults and when we have been notified within a reasonable time of receipt - so please inspect your goods immediately. All damaged goods must be returned before a replacement or refund can be given. In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 7 days.

In the event of any instruction given by you to the courier i.e. (leave behind house / leave with neighbour etc) are done so at your own risk and we cannot be held responsible.

Christmas Deliveries

Recommended Last Order Dates for UK Mainland is the 21st by 3PM to give you the best chance for delivery before Christmas Day, there is still a good chance that orders placed before 3pm on Thursday will still get to you on Friday. For those willing to take a last minute risk, our couriers do offer a Saturday delivery for an extra charge however this isn't guaranteed. Please call us for more details.

Will I be charged custom and import charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this applies to both retail and wholesale customers). Unfortunately we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It may be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.