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The UK's No 1 Motorcycle & Motocross Accessories Store
01772 792 600
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FAST FREE DELIVERY on orders over £25
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Order online, by phone or in-store
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Award winning customer service
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Easy exchange or refund policy

Warranty and Returns

Warranty

All items (excluding bikes) are sold with a 28 day return to base warranty. This is for manufacturing faults only and does not include damage caused by the user, misuse or wear and tear. This does not exclude your statutory rights.

Click here for bike warranty.

Suitability

Our description of products are generalisations; we do not guarantee the 'suitability' of goods for any specific person or use. As with any mail order purchase the choice of 'suitability' lies with the consumer based on our fair and accurate description. Once goods have been used they are classed as second hand and cannot be returned unless they have a manufacturing fault.

Your right to cancel

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products.

The Item must not have been assembled or used and must be returned to us as new and complete with the invoice/receipt. A refund will be made minus any postage costs or an exchange will be offered.

Returns

At GhostBikes.com we have a 30 day returns policy, so if you decide the item isn't right for you, you can simply return it for a full refund. All we ask for is that you complete the returns form (a copy of which can be downloaded here), fill in the applicable section and return the item to the address below. In some cases we can also arrange a pick up service however this is chargable.

Ghostbikes
Unit 5, Deepdale Mill Street
Preston
Lancs
PR1 5BY

A refund or exchange will be given provided that the goods are in as new condition, with ALL original packaging and tags in place, during this time you have a duty of care towards these items. You are always responsible for the safe return of unwanted or faulty goods. If we have got your order wrong or the product has a manufacturing fault we'll even refund the return postage, however we do need your reciept to do that. For a small charge we can also arrange to pick up your returns, as these charges differ please call us for more information.

UK Returns and Postage Costs

We want to give you a hassle-free way to return anything, so you can return any item to us within 30 days of receiving your original order for a full refund or exchange providing that the goods are in as new condition, with ALL the original packaging and tags in place.

We now offer free returns within the UK - if your item was despatched via our FedEx courier. All we ask for is that you complete the returns form (a copy of which can be downloaded here), fill in the applicable section and return the item to your nearest UPS drop off Point. To locate your nearest UPS drop off point please click the link below

https://www.ups.com/dropoff?country=GB

Once the item arrives back at our warehouse, a member of our customer service team will contact you immediately (within 24 hours), to tell you that we have received your item back at our warehouse, and, to help resolve your issue.

Any Refund due to you, will usually be credited to your account either the same day or the next working day (excluding weekends and bank holidays) after we have received the goods.

International Returns and Postage Costs from within Europe

We want to give you a hassle-free way to return anything, so you can return any item to us within 30 days of receiving your original order for a full refund or exchange providing that the goods are in as new condition, with ALL the original packaging and tags in place

As an International customer, you can return your parcel using any postal service. Please note :- you'll need to cover the postage costs yourself.

We do offer a returns service from Germany and this will be chargeable at a discounted rate of only €7.50 which will be deducted from any refund due.

In order to request this service please email our award winning customer service team on sales@ukgooddeals.com who will be happy to assist you further.

The Customer service team will send you an e-mail, with a returns details form, which you will need to fill out, and a postage label, which you will need to print out and affix to the parcel before sending the item back to us.

The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

Please note:- it can take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. Once the item arrives back at our warehouse, a member of our customer service team will contact you immediately (within 24 hours), to tell you that we have received your item back at our warehouse, and, to help resolve your issue.

Any Refund due to you, will usually be credited to your account either the same day or the next working day (excluding weekends and bank holidays) after we have received the goods.

Ghostbikes.com

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