Delivery and Tracking Info
Whilst most UK Couriers are delivering almost on time we have noticed that Royal Mail parcels both domestic and international are taking upto 10 working days to reach some of our customers instead of 2-3 working days, once an item is dispatched please allow some extra days for your parcel to reach you. Please check the stock status of your item on the product page as some items have a delayed dispatch time and we can not send them any quicker. More information on the stock status can be found here.
Tracking Your Parcel
Tracking is available for most packages sent via a courier service, if tracking is available then your tracking number and link to track your package is sent within your despatch email. If your package doesn't arrive by the by the estimated timescale please email us. Our contact details can be found here.
Please note these are despatch times only and not delivery time scales, delivery times will depend on the service used.
Delivery time scales
Delivery time scales are dependent on the order value and products ordered. For smaller items we use a Royal Mail service, for all other items a courier service would be used.
Courier: Depending on the product value either a next working day service or a standard 2-3 working day service will be used for UK orders, International orders would be sent using a 3-5 working day service. We also offer express and timed delivery services for an additional cost during the checkout process.
Tracking details can be provided for most items. Please be aware that once an item is dispatched from our warehouse, it is beyond our control, as we rely on third party courier services to get your goods to you on time. Due to this we cannot guarantee delivery times, regardless of what delivery option is used.
Please note a next working day delivery however, cannot be an absolute guarantee of service. It represents the standard we aspire to achieve on goods marked as such. We will not pay compensation or refund postage should your delivery arrive late. (Feedback on delivery times is always welcome to help us refine our service even more).
IMPORTANT: Please check the item for any damage before signing as you are signing to receive the goods in perfect condition. If the item is damaged refuse to accept the item. GhostBikes.com / UK Good Deals Ltd cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this applies to any signature received.
Deliveries will only be sent to the credit/debit cards registered address unless checkout services via Paypal or Amazon are used and the address you would like to use for delivery is verified with them. A signature is required for most items. Alternatively please check for cards left by couriers. A signature for registered items at the delivery address accepts the goods into your care, and confirms that they have been received complete and undamaged. Therefore you should always refuse damaged, leaking or incomplete parcels. Refunds can only be given on goods with manufacturing faults and when we have been notified within a reasonable time of receipt - so please inspect your goods immediately. All damaged goods must be returned before a replacement or refund can be given. In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 7 days.
In the event of any instruction given by you to the courier i.e. (leave behind house / leave with neighbour etc) are done so at your own risk and we cannot be held responsible.
From July 1st 2017, UK Good Deals ltd can accept orders from most countries. Please note that delivery charges and VAT rates will vary according to each destination countries.
Will I be charged custom and import charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this applies to both retail and wholesale customers). Unfortunately we have no control over these charges, as customs policies and import duties vary widely from country to country. It may be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.