Cancellation

Your Right To Cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

You have the right to cancel this contract within 14 days without giving any reason.
To exercise the right to cancel, you must inform us:
Ghostbikes
Unit 1A, Fishwick Park, Mercer St
Preston, PR1 4LQ
Tel: 01772 792600
Fax: 01772 792411
www.Ghostbikes.com
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your Right To A Refund

You should get a refund within 14 days (however in 99.9% of cases the refund is processed within 24hrs of us receiving your return). Refunds would usually clear back into your account within 3-5 working days, depending on the service you used to make payment, from when we get the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding The Cost Of Delivery

Ghostbikes will refund the basic delivery cost of getting the goods to you, so if you opted for enhanced service e.g. guaranteed next day, you will only be refunded the basic cost of shipping.

Exemptions

There are some circumstances where Ghostbikes will not give you a right to cancel.
These include,
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with The right to cancel does not apply to the following kind of contracts:
• Contracts for the supply of goods that are made to the consumer?s specifications or are clearly personalised.
• Contracts for the supply of goods which are other items.


Help

If you would like any more help on canceling your order, please do not hesitate to get in touch with our award winning customer service team here.